Refund policy

 

Delivery

Every Bisous, Lu piece is made to order, so please allow up to 4 weeks for your order to arrive. We aim to get it to you as soon as possible, but personalised items take longer than off-the-shelf ones.

Ordering for a special date, like a wedding or hen weekend? We recommend ordering at least 6 weeks ahead to be safe.

We'll email you a tracking link once your order has shipped. 

 

Personalised Items

Because each piece is made especially for you, please double-check your wording, font and thread colour before you order. We can't change or cancel an order once it's been placed, as production starts straight away.

Personalised items can't be returned or refunded unless they arrive faulty or not as described. 

 

Damages and issues
If something's wrong with your order, such as a fault, damage, or the wrong wording, email us at info@bisouslu.com within 30 days of delivery with your order number and a photo. We'll put it right with a replacement or a refund.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@bisouslu.com.