Shipping policy

At Bisous Lu, we aim to deliver you package quickly, safely, and beautifully packaged. 

 

📦 Order Processing

All orders are processed within 1–3 business days (excluding weekends and public holidays).
Once your order has been processed, you will receive a confirmation email with tracking information once available.

Please note that processing times may be slightly longer during peak periods such as holidays or promotional sales.

🚚 Shipping Times

We currently ship to customers within the United Kingdom.

Estimated delivery times are as follows:

  • Standard Shipping: 5–12 business days

  • Express Shipping (if available): 3–7 business days

Delivery times are estimates and may vary depending on product availability, supplier location, and external factors such as customs processing or courier delays.

🌍 Shipping Origin

Our products are shipped from multiple fulfilment centres, including locations within the UK, Europe, and internationally.
This allows us to offer competitive pricing and a wider range of products.

As a result, some orders may arrive in separate packages if items are sourced from different locations.

💷 Shipping Costs

Shipping costs are calculated at checkout and will be clearly displayed before you complete your purchase.

Occasionally, we may offer free shipping promotions, which will be shown on the product page or at checkout.

📍 Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

Please allow 24–72 hours for tracking information to update.

❗ Delays & Issues

While we strive to meet our estimated delivery times, delays can occasionally occur due to factors beyond our control (such as courier disruptions, customs clearance, or high demand periods).

If your order has not arrived within 20 business days, please contact our customer support team and we will be happy to assist you.

🏠 Incorrect Address

Please ensure that all shipping details are correct at checkout.
We are not responsible for orders delivered to an incorrect address provided by the customer.

If you notice an error in your address after placing an order, please contact us immediately. We cannot guarantee changes once the order has been processed.

📦 Lost or Damaged Packages

If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery with your order number and supporting photos (if applicable).
We will work with our shipping partners to resolve the issue as quickly as possible.

📧 Contact Us

If you have any questions regarding shipping, please contact us at:

Email: info@bisouslu.com

🔒 Important Note

By placing an order with us, you agree to this Shipping Policy.